Terms and Conditions We have set out below the terms and conditions which apply to information shown in the pages of this the Channel Health Ltd website and to the ordering of any products from the website. By placing an order, you agree to and accept these terms and conditions. Web Site Policy The Channelhealthltd.com website and it's contents are the exclusive property of Channelhealthltd.com and are protected by copyright law. All rights reserved. Materials located on the Channelhealthltd.com web site are specifically for the personal informational use of its customers only and not for any commercial purposes or re- publication. Web site information We have tried to ensure that information provided in the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. Channel Health Ltd and any others involved in creating this site are not liable for any direct, indirect, incidental, special, consequential or punitive damages resulting from any information given on this site or circumstances involving this site. If you are 'PREGNANT', please consult with your Doctor first, before you use any of Channel Health's products. Channel Health Ltd makes no structural or functional or therapeutic claims of any kind whatsoever for any of our products, including the one(s) mentioned on this site. Readers are invited to try our products risk-free and to see for themselves what, if any, benefits they may experience. Results given in testimonials are from actual customers who have used our products but are not claimed as typical. Your own experience(s) may vary from those mentioned in our testimonials. If you have a medical condition, allergies or any health situation that might impact your safe use of any cosmetic product or ingredient, natural or synthetic, consult with your General Practitioner or skin care specialist, before using our (or any) cosmetic product. Every effort is made to offer high-quality, natural skincare products that are safe and effective for the consumer. Channel Health Ltd, will not be responsible for any misuse of their products used by the consumer. Any injury resulting in the use of Channel Health's, Products will be solely the responsibility of the consumer, and said consumer releases Channel Health Ltd, and their owners of any and all responsibility in case of any injury or misuse of their products. While we do our best to offer you only the best and highest quality skin care products, Channel Health Ltd does not guarantee that any natural product will be consistent from one batch to another, in colour or texture. The BeauvageŽ&Vipress range are all made from natural products with an aloe vera base, with added herbs and botanicals, which do change colour, texture, consistency and scent from time to time. This does not change the ability of the products in any way to work at their best. They are all natural, and we refine all our products to the best of our ability, and each batch is made in small amounts to insure freshness and quality, in the most natural process we can make. With reference to Channel Health Lifestyle Supplements, any information on this Web Site does not intend to diagnose, treat or cure any disease or condition. Also consumers should contact a qualified medical practitioner for advice if they are taking other medication Channelhealthltd.com is providing this information for educational purposes only and not for the purpose of giving medical advice. Individual skin and medical conditions vary and may require the consultation of a Qualified General Practitioner to make sound medical decisions. The information presented on this web site or within correspondence with customers is not intended to replace the advice of your general practitioner. It is advisable to seek medical advice before altering any treatment plan that may already be in place by your medical practitioner. Law The laws of Alderney will apply to the contract between us and the Alderney Courts will have jurisdiction in the case of any dispute. Description of Products The description and specification of products in this Web Site is only approximate and we reserve the right to make changes, which will not materially affect the quality or performance of those products. We may correct any error or withdraw from sale any product without incurring liability. Price and availability is also subject to change without notice. Ordering Products You may order products from the Web Site by submitting a completed order form through our checkout procedure. Alternatively you may also place orders in the following ways: - 1. Via our call centre on a local rate call number 0845 009 0754 2. Fax 01481 823125 Please remember to include your name, full address and postcode. 3. By post (see our contact page for full address details) with cheque or postal order made payable to Channel Health Ltd. No contract for the sale of any product will exist between you and Channel Health Ltd until we have received payment in full for all the goods you have ordered. That acceptance when complete will be effectively communicated to you at the time. Channel Health Ltd will send confirmation e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Channel Health Ltd of your offer to buy goods from Channel Health Ltd. This confirmatory e-mail will contain all the relevant information concerning your order. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print it out and keep a copy of it. OUT OF STOCK ITEMS Should any products ordered be out of stock we will inform you in writing by post, email or telephone and allow you to cancel your order if you so wish. If we do not hear otherwise we will send out your products when they are back in stock. Price and Payment The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include free delivery to the UK unless otherwise stated (see delivery charges for Europe and Worldwide). Unless you qualify for free delivery, you will have to pay our delivery charges as quoted in the web site at the time we accept your order. The amount varies according to the delivery address and the method of delivery. Payment is made by credit card, cheque or postal order. (The credit cards we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit card or by cheque if you paid by cheque. Returns and Refunds Policy We hope that you will be completely satisfied with your product. However, it may be necessary to return your product to us in some limited circumstances. Please ensure that you follow these instructions for returning a product to avoid a delay in processing your return. Other than as required by law we have no general policy of accepting returns. Returns will not be accepted unless they have a Returns Authorisation Number on the label. This number can be obtained by contacting our customer service department on info@channelhealthltd.com. You the customer are solely responsible for inspecting the product upon delivery. You must contact info@channelhealthltd.com should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made. When sending a return to us, you are responsible for the safe carriage of the product back to us (except where the product is faulty, when we will pay the return delivery charge). Any product returned to us must be returned in the same or similar packaging. Refunds will be processed within thirty [30] days from the date you tell us of a product return and refunds will not be issued until the product has been received by us in its original unopened or delivered state. You should return any product to us via a suitably insured means based on the value of the product. This means that you may recover the full value if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them. To cancel an order prior to its despatch please email info@channelhealthltd.com DISTANCE SELLING REGULATIONS Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our telesales team and claim a full refund. To cancel your order you must notify us as required within seven [7] working days following the day of delivery. You must return the product to us as required by these Terms but if you do not or if you return the product at our expense we may charge you the reasonable costs of returning a product except in the case of cancellation of substitute products. Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. You can contact our Returns Team by e-mail at info@channelhealthltd.com. The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe carriage back to us. You are strongly advised to arrange for adequate insurance to cover the product during its return journey. The product should be returned within seven [7] working days from the date we receive your cancellation. If you are unable to return the product to us within seven [7] working days you must contact us. DAMAGED, DEFECTIVE OR FAULTY GOODS Should your goods arrive damaged during transit, please let us know and return the goods. We will despatch a replacement or refund your credit card at our discretionShould you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs. We will also despatch the correct product the same day. UNWANTED OR INCOMPATIBLE GOODS We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations and you have notified us of cancellation in writing within seven [7] days of delivery, except where the product is faulty or not as described. We are entitled, subject to our discretion, to accept products that are unopened and unused subject to the deduction of a handling and administration fee of 20%. To find out whether this will be possible, please contact our Returns Team by e-mail at info@channelhealthltd.com or call us on 0845 009 0754 Should we authorise the return of an unwanted or incompatible product, you are responsible for the cost of safe carriage back to us. Furthermore you are advised to organise appropriate insurance to cover the return journey.